Returns Policy
Sign Trade Supplies Ltd
We want to keep things simple and fair. Here’s everything you need to know about returning an order.
Changed your mind or ordered the wrong thing? Get in touch within 14 days of delivery and we’ll arrange a return.
Items must be unused, undamaged, and in their original packaging. Once we’ve received and checked them, we’ll refund you within 14 days.
Please note the following apply to all unwanted returns:
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Refund on items
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Yes — minus 20% restocking fee
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Original delivery charge
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Not refunded
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Return postage
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Customer’s responsibility
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Important: We recommend using a tracked delivery service to return items. We cannot accept responsibility for goods lost or damaged in transit back to us.
Please send returns to:
Sign Trade Supplies Ltd, Unit D5 Bonham Drive, Eurolink Industrial Estate, Sittingbourne, Kent, ME10 3RY
Please check your order when it arrives. If anything is damaged, faulty, or missing, let us know within 30 days of delivery. A photo of the issue helps us sort things quickly.
We’ll arrange collection of the faulty item at no cost to you. Once we’ve received it back, we’ll send out a replacement straight away — or offer a full refund if you’d prefer.
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Replacement dispatch
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Once faulty item received
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Collection cost
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We cover this
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Refund option
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Available on request
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Custom and cut-to-size items
Items that have been made to order, cut to size, or customised specifically for you cannot be returned unless they arrive faulty or damaged. As these items are produced to your specification, they cannot be restocked or resold.
This policy does not affect your statutory rights. Consumer customers are entitled to a 14-day right to cancel under the Consumer Contracts Regulations 2013. Business customers (B2B) purchase under our standard trade terms, and returns are accepted at our discretion in line with this policy.
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